Removing an Exception

To remove an exception from a customer record, enter the date on which the exception expired. When you add an end date to an exception and save it, the exception moves to the History tab.

To remove an exception

1. On the Tools menu, select Exception Case Management.

   The Exception Case Filter window appears.

2. Enter the identification number for the customer or vehicle record from which you want to remove an exception.
3. Click Continue.

   If a match is found for your search criteria, the Exception Case Maintenance window appears.

   If a match is not found, the Search window appears so you can add more criteria to your search.

4. On the Exception Cases tab, enter an end date in the line of the exception you want to remove.
5. Click Save.

   The window closes. Record of the exception is moved to the History tab.