See Also

Detailed MOVRS Window Descriptions

Add Adjustment Window

Add Correspondence Log Window

Add Customer Managed Plate Window

Add Customers to Group Window

Add Customers to List Window

Add Insurance Window

Add Make Window

Add Model Window

Add/Release SI Prequalifier Window

Add/Release SI Window

Add Row (Paper) Window

Add Row (Plate) Window

Append Note Window

Approve Title Window

Cancel Title/Ownership Window

Cancel Title Prequalifier Window

Cancel Title Registration Notice Window

Change Delivery Address Window

Change Password Window

Choose Correspondence window

Corrected Title Prequalifier Window

Corrected Title Window

Create Followup Window

Create Notify Window

Create Personal Window

Custom AutoFilter Window

Customer Group Search Window

Customer List Search Window

Customer Maintenance Window

Customer Managed Plate Window

Customer Reports Window

Customer Signatures Window

Delete Note Window

Dispose Plate Prequalifier Window

Dispose Plate Window

Document Manager Window

Document Search Window

Duplicate Identification Window

Edit Note Window

Edit Plate Prequalifier Window

Edit Plate Window

Enter Your Annotation Window

Error Worksheet Window

Exception Case Maintenance Window

EZ Registration Renewal Prequalifier Window

EZ Registration Renewal Window

Finalize Transactions Window

Forward a Message Window

Generate Credentials Window

Get Plate Window

Insert Plate Window

Inventory Reports Window

Issue Disabled Placard Window

Issue Permit Prequalifier Window

Issue Permit Window

Junking Certificate Prequalifier Window

Junking Certificate Window

Lock Box Registration Renewal Form Window

Make Search Window for MOVRS

Manage Customer Group Window

Manage Customer List Window

Manage Inventory Window for MOVRS

Manage Merge Customer Candidates Window

Manage Orders Window

Manage Permit Prequalifier Window

Manage Permit Window

Manage Title Pending Print Form

Manage Vehicle Description Prequalifier Window

Manage Vehicle Description Window

Management Reports Window

Message Detail Window

Move/Split Window

New Note Window

NMVTIS Window

NMVTIS Vehicle Inquiry Window

Non-Transferable Registration Prequalifier Window

Non-Transferable Registration Window

Notes Management Window

Order Special Plate Window

Override Request Window

Plate Prequalifier Window

Plate Reports Window

Plate Search Window

Print Replacement Title Window

Profiles Window

Property Tax Adjustment Prequalifier Window

Property Tax Adjustment Window

Property Tax Segment Select Form

Receive Orders Window

Reconcile Title Window

Recreate Title Prequalifier Window

Recreate Title Window

Refund Registration & Property Tax Prequalifier Window

Refund Registration & Property Tax Window

Registration Renewal Prequalifier Window

Registration Renewal Window

Reinstate Registration Prequalifier Window

Reinstate Registration Window

Replace Title Prequalifier Window

Replace Title Window

Reply to a Message Window

Reprint Registration Prequalifier Window

Reprint Registration Window

Reserve Plate Window

Respond to a Request Window

Review Approved Groups Window

Salvage Prequalifier Window

Salvage Window

Search Window

Search Correspondence Window

Search Customer Managed Plate Window

Search Pending Title Window

Search User Window

Search WIP Window

Security Permissions Window

Select County Org/Office window

Select Ownership Window

Select Permit Window

Select Registration Window

Send to Queue Window

Sequence Plate Numbers Window

SI Application Manager Window

SI Application Prequalifier Window

SI Application Search Results Window

SI Application Window

Similar Vehicle Search Window

Special and Sample Order Plate Approval Window

Special Interest Collector Number Window

Status History Window

Suspend Registration Prequalifier Window

Suspend Registration Window

Title and Registration Prequalifier Window

Title and Registration Window

Title Batch Print Configuration Window

Title Batch Reprint Window

Title Reports Window

Title Search Window

Transaction Search Window

Update Registration Prequalifier Window

Update Registration Window

Vehicle Maintenance Window

Vehicle Reports Window

Vehicle Sales Tax Adjustment Prequalifier Window

Vehicle Sales Tax Adjustment Window

View Note Window

View Transaction Sets Window

View VINA Results Window

Void Ownership Window

Void Registration Prequalifier Window

Void Registration Window

Void Title Prequalifier Window

Warnings Worksheet Window

Web Registration Renewal Window

Work Management Control Panel Window

Exception Case Filter Window

Purpose

Use the Exception Case Filter window to identify the customer record on which you want to place or modify an exception.

Navigation

To open the Exception Case Filter window:

Detailed Description

Exception Case Filter window element descriptions

Window element

Usage

Customer Search
  • Customer ID#—If you know the ID of the customer you want, enter the full or partial customer identification number. You can enter any identification number listed for the customer. For example, DL number or SSN.
  • Customer ID Type—Select the customer ID type that relates to the ID number entered.
  • Customer Search—Click to open the Search window and find the customer you want.

Vehicle Search
  • VIN—If you know the vehicle you want, enter the full or partial vehicle identification number. You can enter any identification number listed for the vehicle. For example, VIN, title number, plate number, and so on. You can enter a short VIN beginning with a slash (/).
  • Vehicle Search—Click to open the Search window and find the vehicle you want.

Continue

Click to find the customer or vehicle you entered and continue with the transaction.

If you entered a partial or unknown vehicle or customer identification number, the Search window appears, listing all vehicles or customers that have an identification number starting with the partial number you entered. If necessary, enter additional search parameters to find the record you want. In the search results, double-click the vehicle or customer you want.

Cancel

Click to close the window without completing the transaction.