Use the Reply to a Message window to reply to an internal message.
To open the Reply to a Message window:
The Work Management Control Panel window appears.
Messages in that queue appear in the pane to the right.
The Message Detail window appears.
Reply to a Message window element descriptions
Window element |
Usage |
---|---|
Message |
Enter the text you want to include with the reply. |
CC Queue |
Select one or more queues to send a copy of the message to. |
CC User |
Click to open the Search User window and select one or more users to send a copy of the message to. |
Priority |
Select the priority of the reply message, such as Due Now or Urgent. |
Sent to Queue/User |
Displays the original queue or user who received the message. |
Create |
Click to send the reply and close the window. |
Cancel |
Click to close the window without sending the reply. |