Use the Respond to a Request window to approve, deny, or defer a request for a discretionary edit tag.
To open the Respond to a Request window:
The Work Management Control Panel window appears.
Messages in that queue appear in the pane to the right.
The Message Detail window appears.
Respond to a Request window element descriptions
Window element |
Usage |
---|---|
Approved |
Select to accept the discretionary edit. |
Deny |
Select to reject the discretionary edit. |
Deferred |
Select to postpone the decision. |
Close Request after responding |
Active only when you approve or deny the discretionary edit request. Select to close the request. When you close a request, you can view it but cannot edit it. |
Reason |
Select the cause for your approval, denial, or deferral. |
Response Message |
Enter the text you want to include with the tag. |
Queue Name |
Displays the queue to which the tag request was sent. |
CC Queue |
Click to select one or more queues to send a copy of the message to. |
CC User |
Click to open the Search User window and select one or more users to send a copy of the message to. |
Create |
Click to create the tag and close the window. |
Cancel |
Click to close the window without creating the tag. |