Message Detail Window

Purpose

Use the Message Detail window to view the details of a message or tag request and follow up as necessary.

Navigation

To open the Message Detail window:

On the Work Management menu, select Work Management Console.
The Work Management Control Panel window appears.
Under Location, click a position or site.
Messages in that queue appear in the pane to the right.
Double-click the message you want to view.

Detailed Description

The contents of the Message Detail window vary depending on whether you open a notification, follow-up, or personal message, or a discretionary edit tag request.

Message Detail window, regular message element descriptions

Window element	Usage
Notification	Priority—Displays the urgency of the message, such as Waiting High, Urgent - Immediate Response, and so on. Reply Requested—Selected if the sender of the message requests that you reply. Change Status to Closed—Selected if the status of the message will be changed to closed.
Due Date	Displays the due date for action on the message.
End Date	Displays the date after which the message is no longer relevant.
Status	Displays the status of the message.
Created By	Displays the ID of the user who created the message.
Date	Displays the date when the message was created.
Message	Displays the text of the message.
Edit	Click to edit the priority, due date, end date, or status.
Save	After you make changes, click to save the changes.
Cancel	After you make changes, click to cancel the changes.
Related Entries	Displays the following details for related messages: Request Type—Displays the kind of related message. Created By—Displays the ID of the user who created the related message. Created—Displays the date when the related message was created. Queue Name—Displays the queue in which the related message resides. Show Message—Select to expand the text of each related message.
Action list	Click Annotate to add an annotation to the message. Click Continue to open the Enter Your Annotation window. Click Forward to forward the message to a different user or queue. Click Continue to open the Forward a Message window. Click Reply to reply to the message. Click Continue to open the Reply to a Message window.
Cancel	Click to close the window.

Tag request

Message Detail window, tag request element descriptions

Window element	Usage
Request	Queue—Displays the queue to which the tag request was sent. Request Type—Displays the kind of message. Request Amount—Displays the dollar amount of the tag request. For example, if the effect of the edit is that the customer pays $100 less, this field would display $100. Due Date—Displays the due date for action on the tag request. End Date—Displays the date after which the tag request is no longer relevant. Priority—Displays the importance of the tag request. WIP Status—Displays the status of the transaction that triggered the request. Status—Displays the status of the tag request. Request Reference Type—Displays the kind of error from which the tag request originated. Created By—Displays the ID of the user who created the tag request. Date—Displays the date when the tag request was created. Edit Description—Displays detailed information about the specific edit requested. Message—Displays the message from the user who requested the tag. Attachments—Displays the path to any files that were sent as attachments.
Related Entries	Displays the following details for related messages: Request Type—Displays the type of the related message. Created By—Displays the ID of the user who created the related message. Created—Displays the date on which the related message was created. Queue Name—Displays the queue in which the related message resides. Show Message—Select to expand to show the text of each related message.
Action list	Click Annotate to add an annotation to the message. Click Continue to open the Enter Your Annotation window. Click Forward to forward the message to a different user or queue. Click Continue to open the Forward a Message window. Click Reply to reply to the message. Click Continue to open the Reply to a Message window.
Cancel	Click to close the window.