Window element

Usage

Vehicle ID #

If you know the vehicle you want, enter the full or partial vehicle identification number.

You can enter any identification number listed for the vehicle. For example, VIN, title number, plate number, and so on. You can enter a short VIN beginning with a slash (/).

Vehicle ID Type

If you entered a vehicle identification number, click the type you entered.

Vehicle Search

Click to open the Search window and find the vehicle you want.

Customer ID #

If you know the customer you want, enter the full or partial customer identification number.

You can enter any identification number listed for the customer. For example, DL number or SSN.

Customer ID Type

If you entered a customer identification number, click the type you entered.

Customer Search

Click to open the Search window and find the customer you want.

Received Date

Select the date of the original transaction for which you want to process the the refund.

Select Ownership

Select to display the Select Ownership window after clicking Continue, so you can select the ownership for which you want to process the refund. Applies only if multiple ownerships exist for a given received date.

Continue

Click to find the vehicle or customer you entered and continue with the transaction.

If you entered a partial or unknown vehicle or customer identification number, the Search window appears, listing all vehicles or customers that have an identification number starting with the partial number you entered. If necessary, enter additional search parameters to find the record you want. In the search results, double-click the vehicle or customer you want.

Reset

Click to clear the window entries.

Cancel

Click to close the window without completing the transaction.