Order Special Plate Window

Use the Order Special Plate window to order qualifying plates and personalized plates.

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Detailed Description

The common area at the top of this window displays basic information about the active plate order. Likewise, the buttons on the bottom are for the window as a whole, regardless of which tab is showing.

Order Special Plate window, common area element descriptions

Window element	Usage
Transaction	Displays the type of transaction.
Customer Name	Displays the name of the customer purchasing the plate.
Residency Address	Displays the primary address of the customer purchasing the plate.
Transaction Date	Displays the date of the plate purchase transaction.
Customer #	Displays the system-generated number assigned to the customer purchasing the plate.
Location	Select the location through which you want to process the transaction. The locations that you can select are limited based on your user login.
Set	To save the transaction in an existing set containing other transactions, select the set number. Otherwise, select New Set.
Cust ID	Displays the primary identification type and number of the customer purchasing the plate.
Capture Signature	Click to open the Customer Signatures window, where you can specify which customer is signing and launch the electronic signature software. The signature captured will be associated with both the transaction and the customer record.
Validate	Click to check the transaction information for errors and discretionary edits. If any are found, the Error Worksheet window appears. Otherwise, a message appears notifying you that the transaction validated successfully.
Pay Now	Click to process payment for the transaction immediately. The Payment Manager - Statement window appears.
Pay Later	Click to save the transaction and process payment later. You can recall saved transactions using the Payment Manager - Transactions window.
Hold	Click to save the transaction to complete it later. You can recall held transactions using the Payment Manager - Transactions window.
Print App	Click to open and print the application.
Revert	Click to revert the window information to the values that appeared when it opened.
Cancel	Click to close the window without saving.

Application Tab

Use this tab to enter pertinent plate application information.

Order Special Plate window, Application tab element descriptions

Window element	Usage
Application and Vehicle Information	Received Date—Enter the processing date for the transaction. Vehicle Type—Select the kind of vehicle on which the plate will be used. Customer Identification #—If the customer is requesting a Special Interest Collector plate enter their Special Interest Collector Number into this field. Current Sequence #—If the customer is requesting a Special Interest Collector plate, this field displays the current license sequence number for their plate series.
Plate Request	Plate Type—Select the kind of plate the customer wants to order. Note: When ordering disabled plates, you can order one regular or one personalized plate for a disabled customer, but an unlimited number of disabled veteran plates for a disabled military veteran. County—Select the county in which the vehicle is registered. Plate Configuration—Select the plate configuration the customer wants to order. Amateur Radio—If you are ordering an amateur radio plate, enter the customer's operator number. Note: The system allows the same Amateur Radio text to be assigned to one truck and one passenger car vehicle type for a customer. Duplicate Plate—Allows you to order a duplicate standard issue plate. Priority—Displays the priority of the corresponding personalized text request. You can enter up to three personalized text requests. The first one will be reviewed and accepted or rejected first, and so on. Personalized Text—Enter the custom text the customer requests for the plate. The text must not exceed the total number of characters allowed on the plate. Note: You cannot enter a zero in personalized text for a special plate order. An error message appears if you enter a zero in the text field. Meaning—Enter the meaning of the corresponding personalized text. Status—Displays the status of the corresponding personalized text request.
Plate Qualifications	Characteristic/Document—Displays any personal characteristics or documents that must be provided to support ordering a qualifying plate. Received—Select if the customer has the corresponding characteristic or has presented the corresponding document. Characteristic Exists—Displays whether the corresponding is a personal characteristic. External Document ID—Displays the document identification number for the scanned document. External Document Batch ID—Displays the identification number for the nightly batch run the document was scanned in. Is Scanned—Displays a check mark if the document was scanned. Scan Later—Displays a check mark if the document is designated to be scanned at a later time. Image—Displays Number of Sides—Displays a 1 if the document is one-sided or a 2 if the document is two sided. Common Document ID—Displays the system generated document id for the form (document type) within the MVS system.
Comment	Enter a remark of up to 255 characters regarding the plate order.
Mail To	Displays the customer's mailing address. You can select a different mailing address on the Mailing tab.
Handicapped	Select if the plate being ordered is a handicapped plate.
Mail Plate	Select to charge the plate mailing fee.
Duplicate Plate Fee	Select to add an additional duplicate plate fee.
Managed Location	Select the county of residence for the customer requesting the special plate.
Transaction Fees	Displays the total amount due for the transaction. The fees update when you change the relevant information on the window.

Documents Tab

Use this tab to review the documents required for the transaction or to add a document presented by the customer to support the transaction.

Order Special Plate window, Documents tab element descriptions

Window element	Usage
Required	Displays a check mark if the corresponding document is mandatory for completing the transaction.
Received	Select to indicate the customer presented the corresponding document to support the transaction.
Document Description	Displays an explanation of any documents required for the transaction, such as Bill of Sale, Damage Disclosure Statement, or Ownership Document. If you add a new document, select the appropriate description.
Document Reference #	Enter the reference number for the supporting document.
Comment	Enter any remarks about the document. Comments may be entered regardless whether the Required, Received, Scanned, or Scan Later boxes are checked.
Scanned	Select to indicate that the document has been scanned.
Scan Later	Select to indicate that the document will be scanned later.
Remove Document	Click to remove the selected document from this transaction.
Scan	Click to scan a document for this transaction.
Scan All Later	Click to indicate the documents for this transaction will be scanned at a later time. The system places a check mark in the Scan Later box for the documents that have been marked as received. When the transaction is finalized, the system generates an image cover sheet which contains a bar code related to this transaction. You can use this image cover sheet to collect and organize the documents that are designated to be scanned at a later time.
Add	Click to insert a line to add a supporting document.

Fee Detail Tab

Use this tab to view and adjust fees related to this transaction.

Order Special Plate window, Fee Detail tab element descriptions

Window element	Usage
Fee Type	Displays the kind of each fee, such as Registration Fee.
Comment	Displays more information about the corresponding fee. Usually provides additional details about the fee type and usage.
Annual_Fee	Displays the yearly cost of the corresponding fee, if the fee is annual.
Fee Amount	Displays the actual dollar amount of the corresponding fee.
Adjustment	Displays the amount of any changes made to the corresponding fee.
Add Adjustment	Appears when you add a transaction associated with a fee. Click to change the amount of the corresponding fee.
	Appears only if an adjustment was added to a fee. Click the Remove icon to delete the corresponding fee adjustment.
Adjustment Reason	Appears only if an adjustment is added to a fee. Displays the reason for the adjustment. If you are adding an adjustment, you must enter a reason.
Adjustment	Appears only if an adjustment is added to a fee. Displays the amount of the adjustment. Negative amounts are subtracted from the Fee Amount and appear in parentheses; for example, ($5.00). If you are adding an adjustment, you must enter an amount as follows. To increase the fee, enter the amount as a positive number; for example, 5.50. To decrease the fee, enter the amount as a negative number; for example, –5.50.

Mailing Tab

Use this tab to review the mailing addresses of each customer associated with the vehicle and to specify mailing instructions.

Order Special Plate window, Mailing tab element descriptions

Window element	Usage
Mailing Instructions	Mail To—Select the customer that should receive mail. Deliver To—Displays the name of the customer to whom the item will be delivered unless Other has been selected in the Mail To field. In that case, enter the name of a different recipient in the Deliver To field and enter that person's address in the address fields. Address Type—Select the address at which the customer should receive mail. Address Line 1—Displays the first line of the address that corresponds to the selected customer and address type. Address Line 2—Displays the second line of the address that corresponds to the selected customer and address type. City—Displays the city. State—Displays the state. Zip—Displays the zip code. Country—Displays the country.
Delivery Address	Deliver To—Select the location to which you want to deliver the plates. Delivery Name—Displays the customer name. Address Line 1/Line 2—Displays the address that corresponds to the selected customer and address type. City/State—Displays the city and state. Zip/Country—Displays the zip code and country.

Window element

Usage

Mailing Instructions

Mail To—Select the customer that should receive mail.
Deliver To—Displays the name of the customer to whom the item will be delivered unless Other has been selected in the Mail To field. In that case, enter the name of a different recipient in the Deliver To field and enter that person's address in the address fields.
Address Type—Select the address at which the customer should receive mail.
Address Line 1—Displays the first line of the address that corresponds to the selected customer and address type.
Address Line 2—Displays the second line of the address that corresponds to the selected customer and address type.
City—Displays the city.
State—Displays the state.
Zip—Displays the zip code.
Country—Displays the country.

Delivery Address

Deliver To—Select the location to which you want to deliver the plates.
Delivery Name—Displays the customer name.
Address Line 1/Line 2—Displays the address that corresponds to the selected customer and address type.
City/State—Displays the city and state.
Zip/Country—Displays the zip code and country.