Annotating a Message

An annotation is a note that is added to a message. You can annotate any message that is sent to a queue to which you have access.

To annotate a message

1. On the Work Management menu, select Work Management Console.

   The Work Management Control Panel window appears.

2. Under Location, click the location for which you want to read messages.

   The messages in the location queue you selected appear on the right side of the window.

3. Double-click the message you want to annotate.

   The Message Detail window appears.

4. After you read the message, in the list at the bottom of the window, click Annotate.

   

5. Click Continue.

   The Enter Your Annotation window appears.

6. In the Message area, type your annotation message.
7. Click Create.

   The annotation is appended to the message.