Forwarding a Message

You can forward a message that is sent to a queue to which you have access. Whether or not you can forward a message depends on the message type.

To forward a message

1. On the Work Management menu, select Work Management Console.

   The Work Management Control Panel window appears.

2. Under Location, click the location for which you want to read messages.

   The messages in the location queue you selected appear on the right side of the window.

3. Double-click the message you want to forward.

   The Message Detail window appears.

4. After you read the message, in the drop-down list at the bottom of the window, select Forward.

   

5. Click Continue.

   The Forward a Message window appears.

6. Under Forward, do one of the following.

   To forward the message to a queue:

   1. Click To Queue.

      The Send to Queue window appears.

   2. Double-click the queue to which you want to send the message.

      Tip: To send the message to multiple queues, click the Search for Queues tab and double-click the additional queue to which you want to send the message. Do this as many times as necessary until all of the queues you want appear on the Selected Queues tab.

   3. Click Continue.

      The window closes and the queues or users you selected appear on the Forward a Message window.

   To forward the message to a user:

   1. Click To User.

      The Search User window appears.

   2. Double-click the person to whom you want to send the message.

      Tip: To send the message to multiple users, click the Search for Users tab and double-click the additional person to whom you want to send the message. Do this as many times as necessary until all the people you selected appear on the Selected Users tab.

   3. Click Continue.

      The window closes and the queues or people you selected appear on the Forward a Message window.

7. In the Message area, type the message you want to include with the forwarded message.
8. Click Send.

   The message is sent.