Replying to a Message

You can reply to any message that is sent to a queue to which you have access.

To reply to a message

1. On the Work Management menu, select Work Management Console.

   The Work Management Control Panel window appears.

   The messages in the location queue you selected appear on the right side of the window.

2. Double-click the message to which you want to reply.

   The Message Detail window appears.

3. After you read the message, in the drop-down list at the bottom of the window, select Reply.
4. Click Continue.

   The Reply to a Message window appears.

5. In the Message area, type your reply.
6. Click Create.

   The message is sent.