When someone orders a special plate, the order enters a queue for approval. The queue is visible from the Special and Sample Order Plate Approval window. If the special order is for a personalized plate, the personalized text must be checked against existing plates and against disallowed text. If the requested text is not yet used and is not on the disallowed list, you can approve the plate order. Otherwise, you can deny the order.
Note: You may not be able to approve special plate orders, depending on your user permissions.
You can approve or deny a special plate order only after the plate order has been entered and paid for.
To review the personalized text requested, click the plus sign (+) next to the order.
Review the personalized text requests and do one of the following:
To approve a personalized text request, select Select in the corresponding row. You can approve only one personalized text request for each order.
To deny a personalized text request, select Deny in the corresponding row. You can deny all of the personalized text requests in the order. If you approve one, you do not need to deny the others.
Use the blank priority * row to enter another plate text option. Enter the plate text and meaning. The system will run all approval checks to verify the plate text can be used if you select Select for this entry.
To approve multiple orders at once, hold down the Ctrl key and click each order you want to select or hold down the Shift key and click the first and last orders you want to select. Then click Approve Selected.
To approve a single order, in the line of the order you want to approve, click Approve.
To deny an order, in the line of the order you want to deny, click Deny.
If approved, the plate order is created in inventory. If denied, a special order plate denial letter is generated for you to print and send to the customer who requested the plate and the plate order is removed from the system.
