Viewing Exception Details

If you see an exception on a customer or vehicle record while you are completing a transaction, you can view the details of the exception.

To view a customer exception from a transaction window

1. On a transaction window, click the customer name.

   

   The Customer Maintenance window appears.

2. Click the exception icon next to the customer name.

   

   The Exception Case Maintenance window appears, showing the exception details.

To view a customer exception from a payment manager window

On a Payment Manager window, click the Exception link.

To view a vehicle exception

1. On the transaction window, click the VIN.

   

   The Vehicle Maintenance window appears.

2. Click the exception icon next to the VIN.

   

   The Exception Case Maintenance window appears, showing the exception details.