Generating Registration Renewal Invitations

Before customers can receive registration renewal invitations, an authorized user must run a batch job to generate them. System-generated invitations are sent to customers by postal mail unless a Contact Type of Renewal Email has been specified on the Contact tab of the Customer Maintenance window and the Preferred box has been checked for that row.

When the batch job runs, the system performs the following tasks, among others:

• Generates an extract file containing mailing addresses for postal renewal customers who have registrations due for renewal.
• Sends the extract file to an external organization responsible for mailing the invitations.
• Sends e-mail renewal invitations to customers who have registrations due for renewal and a registration renewal preference type of Renewal Email.
• Generates PINs for customers who are eligible to renew by sending their renewal to a post office box (lockbox) or by using the Web.
• Calculates any applicable registration fees and includes those fees in the renewal correspondence it generates.

For postal mail renewals, the system sends invitations to the address specified in the Registration Mailing Instructions area on the Mailing tab in the Title and Registration window. For e-mail renewals, the system sends invitations to the e-mail address specified in the Contact Value field associated with a Renewal Email type. If the system receives a message that the e-mail message was undeliverable, it lists that fact in an error log that is maintained outside the 3M^TM MVS Suite. E-mail addresses for those customers are then manually marked as undeliverable on the Contact tab of the Customer Maintenance window.

To generate registration renewal invitations

1. On the Administration menu, select System Logs.

   The browser window appears and loads the System Logs window.

2. Click Batch Jobs.
3. Scroll until MOVRS Registration Renewal Invitation appears in the Name column.
4. When you are ready to generate the renewal invitations, in the Start Job column, click Start.

   MOVRS either generates the renewal invitations or, if it cannot, records an error in an error log outside the system. Contact your system administrator for the location of and access to the error log. To re-run the batch job, repeat the steps above.