Adjusting a Fee

You can adjust a fee while completing the following procedures:

• Issuing a New Title and Registration.
• Issuing a Salvage Title.
• Renewing a Single Registration through Standard Renewal.
• Adding a Security Interest to a Vehicle.
• Updating an Active Registration.
• Correcting a Mistake on a Title.
• Ordering a Special Plate.
• Ordering a Sample Plate.

  Note: In the following types of transactions, you can select whether or not to charge a fee without following this procedure: issuing a replacement title, issuing a replacement plate, and issuing a replacement registration.

To adjust a fee

1. On the Fee Detail tab of the transaction window, in the line of the fee you want to adjust, click Add Adjustment.

   An adjustment area expands beneath the fee.

   

2. Under Adjustment Reason, select the reason for the adjustment.
3. Under Adjustment, enter the adjustment amount.

   Tip: If the adjustment is to reflect that the customer owes more, enter the amount as a positive number (for example, 5.50). If the adjustment is to reflect that the customer owes less, enter the amount as a negative number (for example, –5.50).

   The amount due changes to reflect the adjustment when you click outside of the Adjustment field.