Internal Messages

A message can be sent to a public queue or to a personal queue. A queue is an area where messages are held, similar to a file directory.

Queues are directly mapped to locations. For example, each office might have multiple queues that are accessible by different sets of users.

If you send a message to a public queue, everyone with permission to view that queue will have access to the message.

There are multiple types of messages:

• Annotation—An addendum to any of the other types of message.
• Follow-up—A message intended as a reminder or request to take a follow-up action.
• Forward—A message that has been forwarded from its original queue to another queue.
• Notification—A message intended to notify a user of some action that occurred in the system.
• Personal—A message you send to your own personal queue.